FARO software maintenance plan overview

December 9, 2020

The FARO® Software Maintenance plan provides continuous access to the latest updates and releases for your perpetual software licenses, allowing you to derive value and benefit from our ongoing innovations. By keeping your service plan current and active, you gain peace of mind knowing that support costs are completely covered, you have free access to dedicated agents on our customer support team, and you can consult with our industry experts on configuring our solutions to your application.

As a customer with an active maintenance plan, you are also given the opportunity to partner with us on developing the technical solutions you need through our exclusive user feedback channels. Our software teams release several updates throughout the year. Maintaining your maintenance plan ensures you can access the latest innovations to help maximize your solution’s value to your business processes.

Your first year of maintenance is included for free with every new license purchase! However, FARO recommends that you continue to keep your licenses covered under our Maintenance Plan by renewing either annually or in multiyear bundles. We offer various pricing advantages to keep your plan up-to-date, including tiered-volume renewal discounts and multi-year savings. Ask your Account Manager for your options today, and lower total cost of ownership of software over its lifespan!

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